I have a an excel , I have had a few issues in the past with temps but have got around those recently.
I absolutely love the smoker, the ability to add and remove stackers easily is so handy, both for accessing meat in the cook process (foiling etc) and if you are doing small cooks, such as today, I am just cooking a pork shoulder, so I will only need one level. However a couple of weeks ago I cooked a should, a brisket and 4 racks of ribs so used 3 stackers.
As I mentioned I had some some problems with temps, this was mainly due to - filling the water bowl up too much. I am not sure if this is solely related to excels, but a lot of people seem to not use water in the chamber at all and foil the dish adding an an additional ceramic dish to regulate heat, have seen some people do this with WSM as well, would be interested to see if anyone on here does this?
Depending on the ambient temps depends on how much water I use now as I like to have a water in the cook chamber. Last cook I used a kettle full each top up (which is easily done through the door)
The eyelets are really handy, last cook I had an iGrill running for the oven temp and the another couple of probes for meat temps
Also would totally back up the customer service from Mac's bbq, Ian is a great bloke, extremly helpful and just loves to talk Q


