British BBQ Society Forums

Broke out the new 57cm One Touch Premium yesterday and may have noticed a problem.
Right at the bottom of the rim of the lid, a short strip measuring about half a centimetre high and 5 or 6 centimetres long hasn't been covered in the black outer coat.
Is this a problem or am I just being too fussy, as it is simply a cosmetic coat?

Doesn't sons right to me. Take a pic and email weber customer services, the service is normally pretty good

Curlie028 wrote:Broke out the new 57cm One Touch Premium yesterday and may have noticed a problem.
Right at the bottom of the rim of the lid, a short strip measuring about half a centimetre high and 5 or 6 centimetres long hasn't been covered in the black outer coat.
Is this a problem or am I just being too fussy, as it is simply a cosmetic coat?

No that does't sound right............

Nope that's wrong. If its brand new the retailer should sort it for you, or you can contact Weber.

Thanks guys.
I'll get a number for Weber and ring them in the morning.

10 out of 10 to Weber.
Made the call and they asked me to send them a photo.
Within 10 minutes of making the call Weber confirmed a new lid would be with me by Wednesday.
Stellar customer service.

You certainly can't fault their service, did the same for me.