by derekmiller » 24 Jul 2013, 08:17
From their site, I think this sums it up:
Thermapens are rarely returned, however we have a small number here in our factory in Worthing, West Sussex, that for various reasons we will not sell as new units. Some have slightly damaged packaging, there are a few ex sales demos, a tiny number are returns and an even smaller number are "refurbished" to like-new condition after very short term use.
All units are supplied in like-new condition and include the full warranty. All include a calibration certificate. In nearly all cases you won't be able to differentiate these from our new stock. We only have a limited number, in limited colours, available, and when they are gone, the offer expires.